We take great care to describe our vintage collection accurately, and provide all the information you need to know in order to be happy with your purchases from us. However, it is possible that you may find that your purchase doesn't work out as planned. At ECOLOGIELOVE.COM we want you to be satisfied with your vintage purchases. Therefore we offer returns, subject to our approval:
*YOU MUST contact us within 5 days of delivery. If the item you wish to return has been represented accurately upon our approval we will accept your return for a MERCHANDISE CREDIT with us for the total amount of your purchase, minus the shipping cost. Please read the details about returns and exchanging, below.
*Due to customs issues, we do not accept returns on international orders at this time, except in cases of significant misrepresentation of the item in question. Contact us before placing an international order if you have any questions.
*"Sale" items will NOT be eligible for return. Please be certain about your purchases of these items before you buy.
EXCHANGES AND CREDITS
*You may choose to exchange the returned item right away for another piece in our collection. Just let us know which item you would like instead and we will ship it out when we receive your return.
*The amount of the exchange or credit will be for the total purchase price of any items returned only, not for original shipping charges on those items.
*In case of a price difference between the item purchased originally and the item or items you're exchanging it for, a record will be made on file, and we will send you an invoice by email with your credit total. This credit is good for 6 MONTHS and may be used toward any future order with us.
*Shipping charges on returns and exchanges will be paid by the customer.
*If you feel that that your purchase has been misrepresented in our description, send us an email and we will discuss any concerns you may have. If the return is approved, we will refund your purchase price including shipping costs.
*We try hard to disclose (and when possible, photograph) any flaw that might compromise the integrity or wearablity of our vintage items. However, we sell vintage clothing and accessories, which in most cases have been previously worn, so it is possible that we might miss something.
*Vintage clothing is generally not in pristine condition, and because of the street style of vintage that we specialize in, there is often a moderate amount of wear visible. If this wear would be a deterrent from the appeal, we would not offer it for sale.
RETURNING AN ITEM
In order to receive approval for a return, you must notify Ecologielove.com by email or phone within 5 days of your confirmed delivery date.
Return items must be shipped to us, using a shipping method with tracking, in the exact condition in which they were originally shipped. Item should be unworn with no stains, rips, etc. caused by trying on, or any other damage/odor caused by being in your possession, and be received by us within 10 days after you receive our return approval. We recommend insuring your return, since we cannot process your credit or exchange if we do not receive your returned items due to post office error. Items damaged during transit (or while in your possession) will not be accepted for return.
ONLY AFTER receiving confirmation from Ecologielove.com, items for return should be shipped to our office at the following address:
2615 George Busbee Pkwy Suite 12
Kennesaw, GA 30144